Terms & Conditions

Accredited by the Care Quality Commission

TIC Health is accredited by the Care Quality Commission. This means that we have been inspected and assessed as safe and up to date with our medical care, administration and management.

For further information please visit the Care Quality Commission.

Disclaimer

Please note that while TIC Health makes every effort to ensure that the information provided on this website is up to date and accurate we cannot guarantee its precision or completeness. It is the users’ responsibility to confirm all such information with TIC Health before taking any action in reliance upon it. The services described in this website are provided in England and the statements governed by English Law. On no account shall any statement on this website constitute an offer to provide services.

Links

Links from this site to other websites are provided for your information and convenience only. TIC Health cannot accept responsibility or liability for the content, accuracy or any other aspects of these sites. A link does not imply an endorsement of a site or indeed a lack of endorsement by not linking to a particular site.

Medical reports

The obligations of TIC Health, its employees and agents shall cease upon delivery of their report and whether or not their report forms the sole basis of any advice, prognosis or treatment/management decisions, no liability whatsoever, either direct or indirect, shall rest on them for the interpretation of the contents of the report or for any advice or prognosis given or treatment / management decisions made.

Confidentiality

All patient information is handled and stored according to the requirements of the General Data Protection Regulation ((EU) 2016/679) (“GDPR”). As a patient, you are entitled to the notes we store in line with the requirements of the General Data Protection Regulation ((EU) 2016/679) (“GDPR”).

Chaperones

It is the policy of TIC Health to respect the privacy and dignity of all our clients. If you would like a chaperone to be present during any tests performed by our doctor or nurse, or if you would prefer to be examined by a doctor or nurse of the same sex as yourself, please let us know and we will do our best to comply with your wishes.

Complaints

TIC Health is committed to delivering a high-quality service and we endeavour to provide our clients and their families with excellent personal and professional care. However, if at any time you are dissatisfied with the service that you have received we want you to be able to let us know.

TIC Health has a Patient Complaints Procedure. For further information, please contact TIC Health on 03333 585 111.

Feedback and monitoring

At TIC Health we welcome feedback on our performance. We therefore request that where possible all of our clients should please complete a short questionnaire on their TIC Health experience. We are grateful for the feedback we receive and will always seek to react to what we hear. If you have any comments or suggestions about TIC Health or about this website, please address them to:

TIC Health
The Hive London,
Camrose Avenue,
Edgware, London,
HA8 6AG

T 03333 585 111
F NAME fax number
E email address